Footer help

    Footer help is used to refer merchants to more information related to the product or feature they’re using.

    Examples

    Down Arrow

    Use to direct merchants to more information related to the product or feature they’re working on.


    Best practices

    Footer help should:

    • Be positioned at the bottom of the interface
    • Provide links to help that’s related to the experience on the screen
    • Not be used to promote features or provide explanations for how something works
    • Never link to information designed to upsell to merchants
    • In rare cases, link to blog posts when there isn’t any help documentation to help merchants with the most logical next step in the workflow

    It’s recommended to link your footer help component to help documentation. Linking directly to your contact information might result in receiving a higher number of emails or calls.


    Content guidelines

    By default, footer help should link to information in the Shopify Help Center and should follow this content pattern:

    • Learn more about {X}

    Links should be:

    Clearly labeled: Merchants shouldn’t need to guess where they’ll end up if they click on an action link. Never use “click here” as a link because it doesn’t set expectations about what’s next.

    Do

    • Learn more about [shipping zones]
    • [Contact us] about email marketing

    Don’t

    • Go to [docs] to learn about zones.
    • Find out about [themes].